Preferred Customer Invitation
Program FAQs
Q. What is the Preferred
Customer Invitation Program?
A. The Preferred Customer Invitation
Program gives certain Associates the option
to become Preferred Customers. Current Associates who are more focused
on purchasing products than building a business will now have the flexibility
to become a Preferred Customer. Associates can opt out of the invitation,
however.
Q. How will
Associates qualify for a Preferred Customer invitation?
A. The invitation to become a Preferred
Customer will be given to any U.S. Associate who meets all of the following:
- Has not earned a
commission or enrolled anyone in the past three months
- Has not
registered for an event, purchased a sales tool, or purchased Business
Accelerator Suite in the past three months
- Has been with
USANA for six months or longer
Q. How does a
Preferred Customer invitation work?
A. USANA will send an invitation via
email to those Associates who qualify (see above). Associates who receive the
invitation can choose to become Preferred Customers by either doing nothing or
responding to the invitation by the deadline specified in the invitation. Those
who do not want to become Preferred Customers can simply opt out on The Hub or
by contacting customer service.
Q: What does it mean
to opt in?
A: If an Associate opts in, they wish
to change their status to Preferred Customer. They will no longer be an
Associate.
Q: What does it mean
to opt out?
A: If an Associate opts out, it means
they do not wish change their status to Preferred Customer. They will remain an
Associate.
Q. What is the
benefit of changing to Preferred Customer status?
A. Associates who simply want to
purchase products from USANA will benefit from this invitation. Anyone who
changes status because of this invitation will receive all of the same product
discounts but will no longer be asked to pay an annual Associate renewal fee,
nor have the five retail sales per month requirement.
Q. Is the Preferred Customer
Invitation Program optional?
A. Yes. Associates will be notified if
they qualify for a status change and will have the chance to opt out of being switched
to a Preferred Customer. However, those who receive an invite and do not
contact us with a desire to retain their current Associate status will be
automatically switched.
Q. How do Associates
opt out of switching to Preferred Customer status?
A. To opt out of the customer
invitation, they must notify USANA either through an online opt-out form on The
Hub or by calling or emailing customer service.
Q. Will an Associate who
is switched to Preferred Customer get a new customer ID?
A. No. From the new Preferred
Customer’s perspective, nothing will change. They will continue to use their
original Associate ID number to make purchases and to access their account.
Q: Can an Associate
who accepts the Preferred Customer invitation return to being an Associate?
A: Yes. They will retain their current
ID number because Associates who switched to Preferred Customer status can go
back to being an active Associate at any time. Their place in the tree and Associate
ID will be reserved for this purpose.
Q. Will customer
service be able to tell the difference between regular Preferred Customer
accounts and Preferred Customer accounts that are linked to a previous Associate
account?
A. Yes. Customer service will have
access to this information.
Q. If an Associate
opts out of the customer invitation, could they potentially be invited again at
a later date?
A. Yes. But an Associate who opts out
of switching to a Preferred Customer account will not receive another invitation—regardless
of their business activities—for at least one year.
Q: If an Associate opts out of the customer
invitation, can they change their mind and opt in later?
A: Yes. But status changes are only offered
once per quarter. Qualified Associates must contact customer service to receive
another Preferred Customer invitation, which will be sent the following quarter.
Associates who initially opt out and then later decide to opt in will not
receive a thank-you gift.
Q. What markets will benefit
from the Preferred Customer Invitation Program?
A. Only Associates in the United States
will receive this invitation, as of April 2017. With the exception of the
Philippines, Indonesia, and mainland China, similar programs will be introduced
in other markets later this year. The timeline for a more global rollout will
be announced soon.
Q. After moving from
an Associate to a Preferred Customer account, how can someone reactivate their Associate
account?
A. Accounts can be reactivated by
calling or emailing customer service or through their customer account on The
Hub. At the time of reactivation, they will need to digitally sign a new Associate
agreement form.
Q. If someone
reactivates their Associate account, will they keep their original PaceSetter
status?
A. Yes. They will not have to requalify.
Q. Are there any
restrictions for a Preferred Customer who reactivates their original Associate
account?
A. After switching to a Preferred Customer
account, there is no time limit to reactivate an Associate account. Regular
cancellation rules apply to anyone who elects to reactivate their Associate
account and then cancels it.
Q. Can this type of Preferred
Customer be moved to another spot?
A. No. All rules for Preferred
Customers also apply to this type of account. If they opt to become an
Associate again, they would retain their original spot in the tree.
Q. Will someone who
reactivates their Associate account be required to purchase a Business
Development System (BDS)?
A. No. They will simply need to sign
the new Associate Agreement. The one exception is if a BDS was never processed
on the account originally. In that case, the Associate would then need to
purchase a BDS to build a business.
Q. Will someone who
reactivates their Associate account be expected to pay a renewal fee upon
reactivating?
A. No. They will be charged their
renewal fee for the next year on the anniversary of their original sign-up date
as an Associate.
EXAMPLE: If John signs up as an
Associate in June 2017, switches to Preferred Customer in February 2018, and then
reactivates his Associate account in March 2019, he would be charged his annual
renewal fee in June 2019.
Q. Will Associates
who switch to Preferred Customer status still have access to online reports
(Team Manager) and other tools?
A. No.
Preferred Customers do not have access to business reports and online
business-building tools.
Q. Once someone switches to Preferred Customer, will they be able to
sponsor other Associates or customers?
A. No. Preferred Customers cannot enroll new
Associates or earn commissions. They will need to reactivate their Associate
account to do that.
Q. Will leaders be able to see the contact information of
Associates who have become Preferred Customers in their reports?
A. No. Just like any other Preferred
Customer, those who change their status will only be visible to their sponsor.
Q. How will the free product giveaway work for those who
opt in and switch to Preferred Customer status?
A. As a thank you to those who accept this
invitation, we will automatically include a free Proflavanol® C100 on
their next single order. The order must be processed within 30 days of when the
account is switched to Preferred Customer.
Q. If an Associate does not respond and is moved to Preferred Customer
status, will they receive a free product?
A. No. The free product offer is only for
those who act on the invitation.
Q. How often will future invitations be extended to
qualified Associates?
A. Those who qualify will be contacted and
invited to become Preferred Customers each quarter. But an Associate who
opts out of switching to a Preferred Customer account will not receive another invitation—regardless
of their business behavior—for at least one year.
Preferred Customer Personal Sales Volume FAQ’s
Q:
What is the Preferred Customer Personal Sales Volume placement option?
A: Associates in the United States will have the
flexibility to enroll new Preferred Customers and place them in a Business
Center (BC) 1 personal side and have the Preferred Customer’s purchases count
toward the Associate’s Personal Sales Volume (PSV).
Q:
How will Preferred Customer personal volume placement work?
A:
If you choose, you can have Preferred Customers sign up under your BC1 Personal
so their purchases count as your personal volume.
Preferred Customer Personal
Sales Volume
Q: How are personal points
distributed?
A:
If a Preferred Customer is
signed up in your BC1 Personal, this will act the same as if you made a
personal purchase.
Q: Why would anyone sign up a new Preferred Customer as
anything other than Personal?
A: Personal volume only counts toward
qualification and is not commissionable volume.
Q: Where does the volume for newly enrolled Preferred Customers
placed in BC1 go?
A: This volume goes toward commission
qualification.
Q: What will personal
Preferred Customer volume count toward?
A:
Points from Preferred Customer orders placed on the personal side of your
business will count toward:
·
BC1/BC3
initial activation
·
Personal
volume requirements to remain commission qualified
·
PaceSetter
qualification
Q:
If someone switches from Associate to Preferred Customer, can I use their
purchases toward PSV?
A: No. This change is for new Preferred Customer
enrollees only.
Q: Is volume from all
Preferred Customers in BC1 used to determine qualification?
A:
No. Only points from BC1 Personal will be added to personal volume.
Q: What happens to personal
volume that exceeds 100/200 SVP for commission qualification?
A:
Points above those needed for commission qualification will roll up as Group
Sales Volume (GSV), as all personal volume currently does.
Q: What’s the process for enrolling new Preferred Customers
in my BC1 Personal?
A: At the time of enrollment, you will have
the placement option to sign someone up as PC Personal. This can be done either
through customer service or online. This is for new enrollees only.
Q: How am I going to see these Preferred Customers in my
online reporting?
A: These Preferred Customers will show up on
the same Preferred Customer reports you have today in Team Manager.
Source: USANA Health Sciences
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